Cancellation & Refund Policy
Please review the cancellation, refund, payment, and voucher terms that apply to direct bookings at Or Hakerem.
Standard Cancellation Policy
More than 30 days before check-in
A 30% deposit will be charged.
15 to 30 days before check-in
30% of the total reservation amount will be charged and is non-refundable.
7 to 15 days before check-in
50% of the total reservation amount will be charged and is non-refundable.
Less than 7 days before check-in, no-show, or early departure
100% of the reservation amount will be charged and is non-refundable.
Non-Refundable Situations
Refunds will not be provided for events beyond the company's control, including (but not limited to):
- Theft or loss of personal belongings
- Noise from neighbors, renovations, or construction
- Building maintenance or cleanliness in shared areas
- Insects, pests, or natural hazards
- Internet issues not due to internal mismanagement
- Event cancellations or postponements
- Flight cancellations or general geopolitical instability without official restrictions
Geopolitical Events & Flight Disruptions – Voucher Policy
In cases of official travel bans, airport closures, or flight suspensions declared by authorities:
- Guests will receive a non-refundable, non-transferable voucher equal to the amount paid
- Voucher is valid for 12 months from the original check-in date
- No cash refunds will be issued under these conditions
Payment Schedule
Payment Schedule (Direct Bookings)
- 30% deposit at time of booking
- 20% due 15 days before arrival
- 50% due 7 days before arrival
- Security deposit authorization taken 1 day before arrival, released 5 days after checkout
The company reserves the right to cancel or relocate reservations not fully paid before arrival.