Privacy Policy

This policy explains what personal data Or Hakerem collects, how we use it, and the rights you have over it.

Last updated: 4 June 2026

Who We Are

Or Hakerem (“we”, “us”, or “the company”) provides short-term luxury accommodation in Tel Aviv and operates the website at orhakerem.com. We are the controller responsible for the personal data described in this policy.

You can reach us about any privacy matter at keremliving@gmail.com or by post at 35 Hakovshim Street, Tel Aviv, Israel. If you book through Airbnb, that stay is also governed by Airbnb's own privacy policy.

Information We Collect

Information you provide

We only receive this information when you choose to send it to us through one of our forms.

Contact form

Your name, email address, and the content of your message.

Reservation requests

Your name, email, phone number, preferred contact method, the selected property, your check-in and check-out dates, and the number of guests.

Event inquiries

Your name, email, phone number, preferred contact method, event type, event date, expected number of guests, and any optional details you share.

Information collected automatically

When you browse the website, our analytics provider collects limited technical information through cookies and similar technologies:

  • Pages you view and how you navigate the website
  • Browser type, device, and operating system
  • Approximate location derived from your IP address
  • The website or source that referred you to us

Cookies & Analytics

We use Google Analytics 4 to understand how visitors use the website so we can improve it. Google Analytics sets cookies and processes the technical information described above. These analytics cookies load only after you accept them in our cookie banner, and we do not use advertising or cross-site tracking cookies.

You can change or withdraw your choice at any time using the button below, refuse or delete cookies through your browser settings, or opt out of Google Analytics across all websites using Google's opt-out browser add-on. Blocking cookies will not affect your ability to browse the site or contact us.

How We Use Your Information

  • Respond to your inquiries and messages
  • Process, confirm, and manage your booking and event requests
  • Contact you through your preferred method about your request
  • Operate, secure, maintain, and improve the website
  • Comply with our legal, tax, and accounting obligations

Legal Basis for Processing

Where the EU or UK General Data Protection Regulation applies, we rely on the following legal bases:

Performance of a contract

Handling your booking or event request and taking steps at your request before entering into an agreement.

Consent

Loading analytics cookies, which we set only after you accept them. You can change or withdraw your consent at any time through our cookie banner or your browser settings.

Legitimate interests

Keeping the website secure, understanding how it is used, improving it, and responding to general inquiries.

Legal obligation

Retaining records where required by applicable tax and accounting law.

Sharing & Third-Party Processors

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, and where we are required to do so by law:

Resend

Delivers the email notifications generated by our contact, reservation, and event forms.

Supabase

Securely stores reservation requests so we can manage and follow up on your booking.

Google Analytics (Google LLC)

Provides aggregated website-usage analytics through cookies and similar technologies.

Vercel

Hosts the website and processes standard server and security logs.

International Data Transfers

Some of our service providers are located outside Israel and the European Economic Area, such as in the United States. When your data is transferred internationally, we rely on appropriate safeguards offered by those providers, including standard contractual clauses and recognized adequacy mechanisms.

Data Retention

  • Contact and inquiry messages are kept only as long as needed to handle your request, plus a reasonable follow-up period.
  • Reservation records are retained for booking administration and to meet legal and accounting requirements.
  • Analytics data is retained according to our Google Analytics retention settings.

Your Rights

If you are in the EEA or UK

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data
  • Request restriction of, or object to, our processing
  • Request portability of the data you provided to us
  • Withdraw consent at any time, without affecting processing carried out beforehand
  • Lodge a complaint with your local data protection supervisory authority

If you are in Israel

Under Israel's Privacy Protection Law, you have the right to review the personal data we hold about you in our database and to request that we correct or update it.

To exercise any of these rights, email us at keremliving@gmail.com. We will respond within the time required by applicable law.

Data Security

We take reasonable technical and organizational measures to protect your personal data, and we rely on reputable service providers to store and process it securely. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The website is intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Third-Party Links

Our website links to external services such as Airbnb, WhatsApp, Instagram, LinkedIn, and Facebook. We are not responsible for the privacy practices of those services, and we encourage you to review their own privacy policies.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Last updated” date at the top of this page.

Contact Us

Or Hakerem

35 Hakovshim Street, Tel Aviv, Israel

Email: keremliving@gmail.com

Phone: +972 58 577 8891 (IL) · +33 6 51 17 99 25 (FR)

See also our Terms & Conditions and Cancellation & Refund Policy.